09 Jul 2017

Is your airline maximizing its passenger experience?

In a world where connectivity is key, airlines are competing to win – and keep – passenger loyalty, by delivering a top passenger experience. Luckily, there are lots of digital options to help you step-up your inflight customer offer.

Here are our 10 top tips to help airlines create a truly top-flight passenger experience – from personalization to enhancing flight safety – from SITAONAIR’s connected aircraft experts.

1. Offer inflight Wi-Fi so passengers can stay in touch

Online lives don’t have to stop when your planes take off. With Wi-Fi-enabled aircraft, your passengers can keep family and friends updated, surf the web, download destination guides and newspapers, and shop online while they fly, by logging onto the Internet in the sky.

SITAONAIR helps airlines provide data-hungry passengers with what they want, with the deployment of bespoke Internet and 3.5G-plus mobile services over a high-speed broadband connection.

2. Give your passengers exclusive inflight offers

Today’s passengers want Wi-Fi access wherever they are, and that includes wherever they fly. SITAONAIR can help airlines create an own-branded onboard Internet hub, which passengers log on to just as they would on the ground. With passenger profile data, captured through Internet ONAIR, seat numbers and e-tickets, you can give flights a personal touch.

Airlines can work with chosen sponsors to provide passengers with special deals, even send offers straight to connected devices – tailored to frequent flier status, preferences and search histories – for everything from tickets for tourist attractions to duty-free goods.

3. Digitize your Cabin crews to go the extra #PaxEx mile


Cabin crews can do away with dinosaur paper-based processes, thanks to the fully digital CrewTab. This nifty tablet enables your connected cabin crew to discover passengers’ favorite meals and duty-free delights, or even plan a birthday treat, with real-time information at the touch of a screen. It also enables passengers to make secure credit card payments inflight without having to wait until landing to authorize those transactions.

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Source : SITAONAIR | A subsidiary of

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