Hahn Air is the first and only provider in the market to offer a free and comprehensive insurance against the consequences of insolvency for the services of its over 300 air, rail and shuttle partners. Since 2010, the German scheduled airline, which specialises in providing distribution and ticketing solutions to travel agencies and other airlines, has already issued over 30 million insolvency-safe tickets through travel agencies worldwide.
The free-of-charge insolvency insurance, Securtix®, was introduced in 2010 and guarantees reimbursement in the event that a service issued on an HR-169 document, with any of Hahn Air’s partners, is cancelled due to insolvency. Additionally, stranded passengers, who have already started their journey before the insolvency occurred, receive a refund for the unused part of the ticket plus the difference between the original and the new ticket up to a total amount of € 125. The insurance also covers the costs for meals and hotel accommodation (up to € 75) and other extra expenses like transfers and phone calls (up to € 50). In case of a stranded passenger, travel agencies will also receive a compensation for their additional processing services.
"Our insolvency insurance is unique in the industry," said Jörg Troester, Head of Corporate Strategy, Industry and Government Affairs at Hahn Air. "We are proud that Securtix® is a valuable service and a significant USP for our more than 100,000 travel agency partners in over 190 markets around the world. They can provide their customers with greater security and, in the event of an airline filing for bankruptcy, spare their customers lots of trouble and financial losses. This is certainly an important measure for travel agency partners to enhance customer loyalty."
Full Article: Hahn Air Lines GmbH
Source : Hahn Air Lines GmbH