Payment cards are the go-to method to pay for flights. Tried and tested for decades, they are convenient and dependable. In the travel agency channel, they account for at least 62% of the payments airlines receive worldwide. But are airlines really making the most of this payment method to enable business growth?
With today’s ecommerce payment technology, airlines can easily and efficiently process card payments on their own websites. But in the travel agency channel, airlines have traditionally had to navigate longer, more complicated and restrictive payment cycles.
In an effort to improve payment processes for indirect sales, TUI fly signed a strategic partnership with Amadeus to adopt the Amadeus Premium Authorisation and the Amadeus Card Capture solutions. In addition, TUI fly renewed its distribution agreement with Amadeus, making a broad range of fares, including 20kg free baggage allowance, free desk check-in or web check-in and on-board catering (one snack and one non-alcoholic drink) available to Amadeus travel agents as its business model evolves.
With the Amadeus Premium Authorisation solution, TUI fly's bank has much more visibility on card payments which are being processed. This means the airline will better control card acceptance rates, which in turn could lead to higher sales and lower transaction costs. The airline can also improve cash flow by reducing the time it takes to process card payments. Amadeus Card Capture consolidates reporting from any GDS booking to save the airline manual time and effort in the back office.
“Amadeus brings a fresh outlook to card payments in the indirect channel to make it more manageable and cost effective. Their vast payments network includes our existing acquiring bank. That’s why setup was painless, allowing us to quickly enable all functionalities for travel agents to book our content via the Amadeus GDS - in our current critical growth phase, every minute counts, so a smooth integration was paramount for us,” said Mr. Alejandro Gonzalez Espinosa, Managing Director TUI fly Vermarktungs GmbH at TUI fly. “Our travel agency partners can also rest assured that their travellers can pay with their preferred card.
Source : Amadeus IT Group