“Good people running a really great airline.”
That’s what our VP of Customer, David White, had to say about the KLM Royal Dutch Airlines team when he traveled to Amsterdam on February 15, 2017, to present them with our On-time Performance Service Award for Most On-time Major International Airline Network.
About the OPS Awards
Eight years ago, we started the Annual On-Time Performance Service Awards in order to recognize airlines for achieving exceptional on-time performance in spite of the many challenges working against them. Our experience in the aviation industry has taught us how difficult it is for airlines to get their passengers from point A to point B in a timely manner.
The OPS Awards program is designed to shed a positive light on airlines as well as give the best of best the acknowledgment they deserve. Additionally, we aim to provide an example of success to others in the industry.
For the Major International Airline Network category, our team analyzed the on-time arrival performance of the largest airlines in the world based on Available Seat Miles. In addition, each airline was required to have more than 1,000 scheduled flights to three or more geographical regions. A tracking coverage threshold of 85% was used to limit the analysis to the carriers we recorded comprehensive historical data for in 2016. In all, 40 airlines representing approximately 14.8 million flights met the criteria and were included in the analysis.
On-time performance is a team effort
The awards ceremony was attended by employees from all parts of KLM and its network partner, KLM Cityhopper, which includes pilots, cabin crew members, maintenance staff and ground services personnel.
René de Groot, Chief Operating Officer of KLM, requested that we present the award to a gate agent and a ground services worker rather than take accept it himself. He then delivered a congratulatory speech acknowledging the hard work of his team.
“Punctuality plays an important role in our customers’ travel experience and is also essential for efficient business operations,” said de Groot. “The award is an important recognition for all KLM staff who work on this every day.”
Full Article: FlightStats, Inc.
Source : FlightStats, Inc.